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3 steps to designing chat bot conversations
This post introduces you to personas for your chatbots and some tips and tools for designing your conversations before your actually begin building the chatbot. In our process, we curate the content we want to share and use that as a guide for building our chatbots.This post introduces you to personas for your chatbots and some tips and tools for designing your conversations before your actually begin building the chatbot. In our process, we curate the content we want to share and use that as a guide for building our chatbots.Tags: chat conversations
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3 Unique B2B Sales Strategies Proven to Win More Customers
Learn how content libraries can help you with B2B selling. Making sure your most common questions are easily findable and shareable by your sales and marketing staff will drive more inbound traffic to your site.Learn how content libraries can help you with B2B selling. Making sure your most common questions are easily findable and shareable by your sales and marketing staff will drive more inbound traffic to your site.Tags: b2b marketing
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5 Reasons Why Your Chatbot Needs Natural Language Processing
Natural language chatbots offer lesser false positive outcomes, are able to identify user input failures, use comprehensive communication for user responses, learn faster to address development gaps and need lesser training data inputs to achieve natural language capability.Natural language chatbots offer lesser false positive outcomes, are able to identify user input failures, use comprehensive communication for user responses, learn faster to address development gaps and need lesser training data inputs to achieve natural language capability.Tags: nlp chatbots
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5 Ways Chatbots are revolutionizing Knowledge Management
The author compares sites and libraries, with search and Bots as tools for information and knowledge management and argues that Bots offer he optimum solution for users as far as findability and training of users. -
7 Billion People, One Story: The Power of Content Curation
Marketers are under pressure to create more content, faster. This post offers some sobering statistics on time spent creating content vs the actual demands of the market. Curation plus chatbots can help you reduce your production time and guide your audience to the right content.Marketers are under pressure to create more content, faster. This post offers some sobering statistics on time spent creating content vs the actual demands of the market. Curation plus chatbots can help you reduce your production time and guide your audience to the right content.Tags: why curation, marketing strategy
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8 Powerful Ways Chatbots Can Transform Your Customer Experience
ChatBots can provide 24/7 support to your customers and take care of repetitive tasks and more. Learn all the different ways Chatbots can help you with your operationChatBots can provide 24/7 support to your customers and take care of repetitive tasks and more. Learn all the different ways Chatbots can help you with your operationTags: use cases, customer support
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9 Conversational Landing Page Examples
Chatbots are ideal for landing pages. They will engage visitors into conversations and drive them to take actions, while collecting valuable information. If you are an ad agency and like to learn more schedule a demo.Chatbots are ideal for landing pages. They will engage visitors into conversations and drive them to take actions, while collecting valuable information. If you are an ad agency and like to learn more schedule a demo.Tags: use cases, landing pages, advertising
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A discussion on the importance of training and evaluation of different platforms
Even Though the intent of this post is to compare the performance of various leading edged NLP platforms, it offers some great insight into what it takes to build and maintain a conversational chatbot.Even Though the intent of this post is to compare the performance of various leading edged NLP platforms, it offers some great insight into what it takes to build and maintain a conversational chatbot.Tags: chat conversations
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A guide to unlocking the Chatbot inside your CMS
The theme of this post is, Create once publish everywhere. Good Chatbots need content and a good well structured CMS platform is a great source for your Chatbots content. CMS platforms offer a structurally consistent source that can be programmatically accessed to deliver fresh content to your chatbot.The theme of this post is, Create once publish everywhere. Good Chatbots need content and a good well structured CMS platform is a great source for your Chatbots content. CMS platforms offer a structurally consistent source that can be programmatically accessed to deliver fresh content to your chatbot. -
Adding and customizing a custom bot for your website
To integrate bots you develop on Dialogflow with your website you need an agent. Botcopy is a flexible solution with tons of customization features and the solution we use for our purposes. Using Botcopy you can also send Bot messages via SMS.To integrate bots you develop on Dialogflow with your website you need an agent. Botcopy is a flexible solution with tons of customization features and the solution we use for our purposes. Using Botcopy you can also send Bot messages via SMS.Tags: bots, personalization, integration
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Build an AI powered Q&A bot entirely in Slack
In this lesson you will learn how to connect Janis to your Dialogflow agent and build and train your agent directly from JanisIn this lesson you will learn how to connect Janis to your Dialogflow agent and build and train your agent directly from JanisTags: dialogflow, janis
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Chatbots and CMS: Thriving your enterprise content marketing strategy
Great post on why chatbot CMS will provide a better customer experience by quickly providing relevant answers to your customers and elevating your brand. Learn about the various components required to drive a chatbot CMS -
ChatBots reduce customer service costs by 30%
Chatbots offer measurable advantages to customer support. Customers don't like to wait and providing quick and direct answers to client needs will help you retain and grow your customer base. Chatbots eliminate wait time and save you 30% on support costs according to this study.Chatbots offer measurable advantages to customer support. Customers don't like to wait and providing quick and direct answers to client needs will help you retain and grow your customer base. Chatbots eliminate wait time and save you 30% on support costs according to this study.Tags: customer support
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Chatbots to help you solve your customer support problems
NLP chatbots are the future of customer support. This post offers some useful statistics on customer support and the use a discussion of the various types of chatbots for customer support and their projected cost savings.NLP chatbots are the future of customer support. This post offers some useful statistics on customer support and the use a discussion of the various types of chatbots for customer support and their projected cost savings.Tags: customer support
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Combining Search, Chatbots, and Question Answering to Deliver Holistic Enterprise Knowledge
How AI and Natural Language Processing (NLP) techniques can be used to create knowledge graphs, which can then power chatbots, question/answer system, search to deliver holistic enterprise knowledge.How AI and Natural Language Processing (NLP) techniques can be used to create knowledge graphs, which can then power chatbots, question/answer system, search to deliver holistic enterprise knowledge.Tags: use cases, knowledge management
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Content curation in an age of fake news
Brian Clark founder and CEO of Copyblogger, states that in the age of fake news, content curation by credible sources offers a trusted editorial source. A chatbot UI interface makes your entire library accessible to your readers.Brian Clark founder and CEO of Copyblogger, states that in the age of fake news, content curation by credible sources offers a trusted editorial source. A chatbot UI interface makes your entire library accessible to your readers.Tags: journalism, news curation
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Content Curation is now essential to the success of sales teams. Here is why!
Majority of B2B buyers engage on social media for advice and research to make purchasing decisions. By curating answers to their questions you can gain their trust. The curated information can be delivered via NLP chatbots.Majority of B2B buyers engage on social media for advice and research to make purchasing decisions. By curating answers to their questions you can gain their trust. The curated information can be delivered via NLP chatbots.Tags: why curation, b2b marketing
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Content Curation: One More Role for an Enterprise Community Manager
Organizations have an explosion of content similar to consumers. Managing access to this information requires dedicated resource. This article calls this person a community manager. Someone who curates information with specific goals in mind for the organization. We have had great success in this area with our tools.Organizations have an explosion of content similar to consumers. Managing access to this information requires dedicated resource. This article calls this person a community manager. Someone who curates information with specific goals in mind for the organization. We have had great success in this area with our tools.Tags: why curation, governance
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Contextual Bandits and reinforcement learning
Context is a concept in Bot design that helps you with directing users to the right answers quickly by assigning a context to the "intent" of your question. Learn the concept behind context for bot design from this great postContext is a concept in Bot design that helps you with directing users to the right answers quickly by assigning a context to the "intent" of your question. Learn the concept behind context for bot design from this great postTags: dialogs, personalization, context
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Conversation-Driven Development
Building a chatbot conversation is a process. User interactions will help you train your bot to deliver the right responses by understanding how people ask questions. This post offers a process for developing your chatbot conversations.Building a chatbot conversation is a process. User interactions will help you train your bot to deliver the right responses by understanding how people ask questions. This post offers a process for developing your chatbot conversations.Tags: chat conversations
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Conversation: The New User Interface
Conversational chatbots are the new UI. They let you do the same navigation on a website or in an app by offering the ability to use voice commands.Conversational chatbots are the new UI. They let you do the same navigation on a website or in an app by offering the ability to use voice commands.Tags: chat conversations
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Conversational AI Statistics: State of Chatbots in 2020
An in-depth compilation of the latest conversational AI statistics and predictions! Learn the trends, use cases, adoption rates, funding and acquisition of AI companies by VC's and major corporations and other useful information.An in-depth compilation of the latest conversational AI statistics and predictions! Learn the trends, use cases, adoption rates, funding and acquisition of AI companies by VC's and major corporations and other useful information.Tags: statistics
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Conversational interfaces need a different content management system
The author is a professional conversational chat dialog designer. In this post he talks about the importance of a CMS for managing your chatbot responses. Managing a large number of posts requires a CMS to help you visualize your content.The author is a professional conversational chat dialog designer. In this post he talks about the importance of a CMS for managing your chatbot responses. Managing a large number of posts requires a CMS to help you visualize your content.Tags: cms, chat conversations
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Conversations UI writing
The trend for sticky chatbots is to engage people in a conversation. But how do you get started and what should you pay attention to? This post provides some great insights about strategy and goal setting to make it all work. Curating, commenting and categorizing your content will help you with your process.The trend for sticky chatbots is to engage people in a conversation. But how do you get started and what should you pay attention to? This post provides some great insights about strategy and goal setting to make it all work. Curating, commenting and categorizing your content will help you with your process.Tags: conversations, dialogs
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Curation will help you build better chatbots, faster!
We have recently started promoting the use of our curation library for designing chatbots. It turns out that curation is ideal for creating chatbot dialogs. We use Google's dialogflow and Botcopy a rich dialogflow webchat to demo our ideas.We have recently started promoting the use of our curation library for designing chatbots. It turns out that curation is ideal for creating chatbot dialogs. We use Google's dialogflow and Botcopy a rich dialogflow webchat to demo our ideas.Tags: why curation, content curation, chatbots
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Deconstructing Chatbots: Understanding Fulfillment by integrating Dialogflow with Google Calendar
The Fulfillment feature in Dialogflow allows you to programmatically build powerful functions that can deliver dynamic content to your chatbots. This post is a great introduction.The Fulfillment feature in Dialogflow allows you to programmatically build powerful functions that can deliver dynamic content to your chatbots. This post is a great introduction.Tags: fullfilment
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Examples and use cases for FAQ Chatbots
Conversational chatbots are ideal for managing customer facing FAQ tasks as well as internal project management type tasks. This post will answer all your critical questions regarding the value of a conversational chatbot for your business. -
Google Employees demanding curated portals to improve findability of information
When google starts curating content internally to help employees with search and findability, we can conclude that curation is essential to productivity.When google starts curating content internally to help employees with search and findability, we can conclude that curation is essential to productivity.Tags: why curation, search
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How Algorithms and Editors Can Work Together to Burst the "Filter Bubble"
Journalist can not rely on algorithms alone to break the "filter bubble". Take a look at 7 traits that makes humans superior to machines. Journalist as curators of news, offer a distinct advantage over machine algorithms.Journalist can not rely on algorithms alone to break the "filter bubble". Take a look at 7 traits that makes humans superior to machines. Journalist as curators of news, offer a distinct advantage over machine algorithms.Tags: why curation, filter bubble
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How Algorithms Subtly Control What We Read, Hear, Watch And (Ultimately) Think
Algorithmic filtering may solve some problems but it creates a whole set of other problems allowing organizations to manipulate and control what people read. Human curators solve this problem. Our KBucket platform lets humans curate at scale, providing superior value to the consumers.Algorithmic filtering may solve some problems but it creates a whole set of other problems allowing organizations to manipulate and control what people read. Human curators solve this problem. Our KBucket platform lets humans curate at scale, providing superior value to the consumers.Tags: why curation, algorithms
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How Chatbots are beneficial to Government Agencies
Chatbots will transform the way governments will support their citizens by helping them find information to their questions faster, help them submit forms, let them pay bills, get support in their native language and more. The post links to some examples of these solutions.Chatbots will transform the way governments will support their citizens by helping them find information to their questions faster, help them submit forms, let them pay bills, get support in their native language and more. The post links to some examples of these solutions.Tags: government, use cases
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How Knowledge Management powers the Chatbot experience
To consistently feed chatbots effective content, there needs to be a system in place to continuously capture, reuse, and extend an organization’s knowledge in a structured and efficient way. This is exactly what our tools do. -
How people read online: Why you won't finish this article.
According to the statistics shared in this post, most people simply look at headlines and read the news summary. Using our curation tools you now have the power to influence people with your headlines and summaries!According to the statistics shared in this post, most people simply look at headlines and read the news summary. Using our curation tools you now have the power to influence people with your headlines and summaries!Tags: journalism, news curation
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How the curator has become a Journalist by proxy!
Article points out that curation is not an end to journalism as journalist have been curating to perform their jobs, but curation has now empowered citizen journalist to play the role of media!Article points out that curation is not an end to journalism as journalist have been curating to perform their jobs, but curation has now empowered citizen journalist to play the role of media!Tags: why curation, journalism
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How to comply with the EU Privacy Changes to FB Messenger?
Because of new EU Privacy rules, Facebook Messenger Changes. This post covers all of the changes in detail. Important for anyone who wants to use Facebook messenger as a web client.Because of new EU Privacy rules, Facebook Messenger Changes. This post covers all of the changes in detail. Important for anyone who wants to use Facebook messenger as a web client.Tags: facebook messenger
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How to Help Your Staff to Curate Content
As a curator, and a company that has been selling curation services, I know through experience that organizational curation is highly effective, and needs planning and coordination. This article offers excellent steps to make your curation endeavor successful.As a curator, and a company that has been selling curation services, I know through experience that organizational curation is highly effective, and needs planning and coordination. This article offers excellent steps to make your curation endeavor successful.Tags: content curation, governance
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How to improve chatbot conversation strategy
Every chatbot needs a dialog. This post gives you a strategy on how to get started on building and managing a conversation flow for your chatbot. Learn about best practices, including building and maintaining a knowledge base. For that you can use our cms solution.Every chatbot needs a dialog. This post gives you a strategy on how to get started on building and managing a conversation flow for your chatbot. Learn about best practices, including building and maintaining a knowledge base. For that you can use our cms solution.Tags: chat conversations
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How to scale an AI Agency with Dialogflow
In this post you learn how to connect multiple chatbots to one agent so you don't have to repeat similar tasks, and can scale your solution. Dialogflow is a Natural Language Processing platform, so its smarter and more flexible than "Many chat" and "Chat fuel" and can be used as the back-end that integrates access to all your chatbots and makes them smarter.In this post you learn how to connect multiple chatbots to one agent so you don't have to repeat similar tasks, and can scale your solution. Dialogflow is a Natural Language Processing platform, so its smarter and more flexible than "Many chat" and "Chat fuel" and can be used as the back-end that integrates access to all your chatbots and makes them smarter.Tags: chatbot platforms, integration, scalability
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How to Write a Script for a Chatbot: Key Elements for Good Dialogue Flow
This post talks about the types of language, personalization and style you should use to build better bots.This post talks about the types of language, personalization and style you should use to build better bots.Tags: dialogs, personalization
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Important Chatbot Metrics to track
This post explores 5 fundamental metrics for analyzing the value an effectiveness of your bot. Learn how to use that information to improve your bot.This post explores 5 fundamental metrics for analyzing the value an effectiveness of your bot. Learn how to use that information to improve your bot.Tags: analytics
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Indexing for the purpose of retrieval and dissemination
This is a presentation on different forms of indexing and their usefulness. As a curator, you are always concerned with proper indexing in order to improve findability of your information. It is useful to become familiar with the concepts of library science!This is a presentation on different forms of indexing and their usefulness. As a curator, you are always concerned with proper indexing in order to improve findability of your information. It is useful to become familiar with the concepts of library science!Tags: indexing, enterprise, organization
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InfoDesk Puts a Price Tag on Information Overload
There is an increasing demand for more carefully curated content due to unskilled searches and poorly curated and hard to find content. This wasted effort costs organizations $833 per minute according to this Info Desk study and our solution solves this very problem.There is an increasing demand for more carefully curated content due to unskilled searches and poorly curated and hard to find content. This wasted effort costs organizations $833 per minute according to this Info Desk study and our solution solves this very problem.Tags: why curation, information overload