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8 Powerful Ways Chatbots Can Transform Your Customer Experience
ChatBots can provide 24/7 support to your customers and take care of repetitive tasks and more. Learn all the different ways Chatbots can help you with your operationChatBots can provide 24/7 support to your customers and take care of repetitive tasks and more. Learn all the different ways Chatbots can help you with your operationTags: use cases, customer support
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Chatbots and CMS: Thriving your enterprise content marketing strategy
Great post on why chatbot CMS will provide a better customer experience by quickly providing relevant answers to your customers and elevating your brand. Learn about the various components required to drive a chatbot CMS -
Seven steps for formulating a knowledge curation plan from KMWorld 2019
This post a summary from a workshop with an outline of a strategy for curation. Use this as a guide for your own knowledge management projects.This post a summary from a workshop with an outline of a strategy for curation. Use this as a guide for your own knowledge management projects.Tags: content curation, governance
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How to scale an AI Agency with Dialogflow
In this post you learn how to connect multiple chatbots to one agent so you don't have to repeat similar tasks, and can scale your solution. Dialogflow is a Natural Language Processing platform, so its smarter and more flexible than "Many chat" and "Chat fuel" and can be used as the back-end that integrates access to all your chatbots and makes them smarter.In this post you learn how to connect multiple chatbots to one agent so you don't have to repeat similar tasks, and can scale your solution. Dialogflow is a Natural Language Processing platform, so its smarter and more flexible than "Many chat" and "Chat fuel" and can be used as the back-end that integrates access to all your chatbots and makes them smarter.Tags: chatbot platforms, integration, scalability
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The Top 12 Healthcare Chatbots
Telemedicine is on to conversational chatbots as a tool to create empathy and help with patient communications. Here we have 12 examples. You can signup and try them to see how they work.Telemedicine is on to conversational chatbots as a tool to create empathy and help with patient communications. Here we have 12 examples. You can signup and try them to see how they work.Tags: tele medicine, health chatbots
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Conversational AI Statistics: State of Chatbots in 2020
An in-depth compilation of the latest conversational AI statistics and predictions! Learn the trends, use cases, adoption rates, funding and acquisition of AI companies by VC's and major corporations and other useful information.An in-depth compilation of the latest conversational AI statistics and predictions! Learn the trends, use cases, adoption rates, funding and acquisition of AI companies by VC's and major corporations and other useful information.Tags: statistics
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Structured Content: The Key to Successful Chatbots and AI
Learn what structured content means in terms of chatbots. If you are accessing this content from our chatbot, it's because we have designed our tags to classify this content to answer a question about chatbot CMS.Learn what structured content means in terms of chatbots. If you are accessing this content from our chatbot, it's because we have designed our tags to classify this content to answer a question about chatbot CMS.Tags: content creation, cms
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Important Chatbot Metrics to track
This post explores 5 fundamental metrics for analyzing the value an effectiveness of your bot. Learn how to use that information to improve your bot.This post explores 5 fundamental metrics for analyzing the value an effectiveness of your bot. Learn how to use that information to improve your bot.Tags: analytics
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9 Conversational Landing Page Examples
Chatbots are ideal for landing pages. They will engage visitors into conversations and drive them to take actions, while collecting valuable information. If you are an ad agency and like to learn more schedule a demo.Chatbots are ideal for landing pages. They will engage visitors into conversations and drive them to take actions, while collecting valuable information. If you are an ad agency and like to learn more schedule a demo.Tags: use cases, landing pages, advertising
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Combining Search, Chatbots, and Question Answering to Deliver Holistic Enterprise Knowledge
How AI and Natural Language Processing (NLP) techniques can be used to create knowledge graphs, which can then power chatbots, question/answer system, search to deliver holistic enterprise knowledge.How AI and Natural Language Processing (NLP) techniques can be used to create knowledge graphs, which can then power chatbots, question/answer system, search to deliver holistic enterprise knowledge.Tags: use cases, knowledge management
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Time to put an end to BERTology (or, ML/DL is not even relevant to NLU)
This is an important discussion in understanding of how conversational chatbots work. The author points out the difference between NLP (Natural Language Processing) and NLU (Natural Language Understanding). I believe that the key to an effective chatbot is a well defined context. -
The difference between chatbots and virtual assistants
Felipe Saxton is in the business of building natural language processing chatbots for their clients. In this interview he describes the difference between chatbots and virtual assistants.Felipe Saxton is in the business of building natural language processing chatbots for their clients. In this interview he describes the difference between chatbots and virtual assistants.Tags: virtual assistant
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The why and how of humanizing your chatbot
A guideline on how to humanize your bot by breaking down the conversational design into 3 documents. The author is also promoting RASA as a leading platform for building chatbots. More importantly he suggests that a good design comes in stages and with the input of users.A guideline on how to humanize your bot by breaking down the conversational design into 3 documents. The author is also promoting RASA as a leading platform for building chatbots. More importantly he suggests that a good design comes in stages and with the input of users.Tags: conversations
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3 Unique B2B Sales Strategies Proven to Win More Customers
Learn how content libraries can help you with B2B selling. Making sure your most common questions are easily findable and shareable by your sales and marketing staff will drive more inbound traffic to your site.Learn how content libraries can help you with B2B selling. Making sure your most common questions are easily findable and shareable by your sales and marketing staff will drive more inbound traffic to your site.Tags: b2b marketing
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Conversation-Driven Development
Building a chatbot conversation is a process. User interactions will help you train your bot to deliver the right responses by understanding how people ask questions. This post offers a process for developing your chatbot conversations.Building a chatbot conversation is a process. User interactions will help you train your bot to deliver the right responses by understanding how people ask questions. This post offers a process for developing your chatbot conversations.Tags: chat conversations
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Paper Documentation Is Finally Dead – It Was Killed by Semantic Search
Learn two important principles that are at the core of why our curation solutions are ideal for managing content for your chatbots. First is building and managing meta information that lets your content communicate with machines and next is limiting the content to make the conversation possible. -
How to comply with the EU Privacy Changes to FB Messenger?
Because of new EU Privacy rules, Facebook Messenger Changes. This post covers all of the changes in detail. Important for anyone who wants to use Facebook messenger as a web client.Because of new EU Privacy rules, Facebook Messenger Changes. This post covers all of the changes in detail. Important for anyone who wants to use Facebook messenger as a web client.Tags: facebook messenger
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Conversation: The New User Interface
Conversational chatbots are the new UI. They let you do the same navigation on a website or in an app by offering the ability to use voice commands.Conversational chatbots are the new UI. They let you do the same navigation on a website or in an app by offering the ability to use voice commands.Tags: chat conversations
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A discussion on the importance of training and evaluation of different platforms
Even Though the intent of this post is to compare the performance of various leading edged NLP platforms, it offers some great insight into what it takes to build and maintain a conversational chatbot.Even Though the intent of this post is to compare the performance of various leading edged NLP platforms, it offers some great insight into what it takes to build and maintain a conversational chatbot.Tags: chat conversations
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Two important principles for building conversational chatbots
In order for machines to understand humans we need to prepare our content and make it machine readable. Moreover, for chatbots to work well we need to manage the context and limit the conversation to specific topics. Lets see how it works.In order for machines to understand humans we need to prepare our content and make it machine readable. Moreover, for chatbots to work well we need to manage the context and limit the conversation to specific topics. Lets see how it works.Tags: chatbot design